Business Manager

Description:

We are seeking a dynamic and experienced Business Manager to oversee the operations of our recreation and park services. The ideal candidate will play a crucial role in managing our website, social media presence, and software systems, while also acting as a liaison for human resources. This position will ensure exceptional customer service, oversee memberships, manage budgets, and handle accounts payable within a recreational context.  Work is performed under general direction. Supervision is exercised over subordinate personnel.

Examples of Duties:

• Coordinates and oversees the department’s daily operations as it pertains to staffing, purchasing, finance, and/or accounting decisions to include review of invoices, vouchers, and bills for payment. 
• Supervises direct reports; assigns, directs, trains, and inspects the work of staff; rewards, disciplines, coaches, counsels, and evaluates staff performance; develops staff schedules; recommends transfers, promotions, suspensions, terminations, and demotions.
• Oversees and monitors departmental budget preparation and control; assists with requesting bids, evaluating responses, and managing contracts; researches and writes Federal, State, and private grants.
• Supervises the preparation and maintenance of personnel and other records.
• Acts as a liaison between the department and other City departments or divisions; consults with officials or other divisions and departments on current issues and projects; represents the department or division head as delegated.
• Prepares a variety of reports to assist top management in decision-making and to meet regulatory requirements. 
• Assists management with long-term planning including development of agency goals, objectives, and policies; evaluates current department policies, procedures, and projects under way and makes appropriate change recommendations. 
• Oversees the development, maintenance, and improvement of the department’s website.
• Develop and implement a comprehensive social media strategy to promote recreational activities, parks, and community events.
• Manage and maintain software systems related to recreation management, program registration, facility booking, and workorders, ensuring efficiency and user satisfaction. 
• Collaborate with city’s human resources department to support hiring, training, and performance management for department.
• Ensure exceptional customer service standards are met in all recreational programs through staff training and support. Address customer inquiries and resolve issues promptly to enhance participant satisfaction. 
• Oversee membership enrollment and retention as well as develop and manage communication strategies regarding member benefits and events. 

 

Typical Qualifications:

Minimum Education and Experience:

• Bachelor’s degree in business administration or related field and considerable experience in office management including supervising administrative support staff, or equivalent combination of education and experience. 
• Minimum of 3 years of experience in a business management role, preferably in recreation or community services.
• Experienced in customer service and human resource functions.

Licenses and/or Certifications:

• Certified Park and Recreation Professional – preferred.

Knowledge:

• Thorough understanding of public sector laws, regulations, and administration.
• Technical expertise in functional area. 
• Strong knowledge of website management, social media marketing, recreational programming. 
• General knowledge of grant writing 
• Proficient in financial management and budgeting preferably within a recreational context.

Skills:

• Strong communication, organization, and time-management skills. 
• Advance proficiency in Microsoft Office Suite and relevant software applications. 

Abilities:  

• Ability to build and maintain relationships with all levels of organization and the general public.

 

Supplemental Information:

Work Environment:

• Work is primarily performed in an indoor, climate-controlled, pleasant environment.

Essential Physical Activities:

• Grasping, hearing, seeing up close, talking, standing, finger movement, and repetitive motions.