Recreation Coordinator - Aquatics

The Aquatics Recreation Coordinator supports the Aquatics Manager in leading aquatics programs and staff across multiple City facilities, including Chinquapin Park Recreation Center and Aquatics Facility, Old Town Pool, Memorial Pool, and Warwick Pool. The position assists with facility operations, serves as Manager on Duty, and works varied hours including mornings, evenings, weekends, and select holidays.

Areas of responsibility include:

5. Coordinate and execute the City’s American Red Cross Learn to Swim program, including Water Safety Instructor certification training, swim lesson camps, and the Wahoos swim team.
6. Ensure exceptional customer experiences by meeting program objectives, responding to inquiries, engaging with the community, and serving as Manager on Duty at assigned facilities.
7. Recruit, hire, train, and supervise Water Safety Instructors, swim coaches, and seasonal staff.
8. Manage program budgets and operations, including cost recovery, purchasing, scheduling, payroll, and cancellations.

The Aquatics Program Coordinator is part of a team of recreation professionals, collaborating with colleagues within the Chinquapin Team, Aquatics Section, Recreation Services Division, and RPCA Department to deliver high-quality aquatics programs and services.

What You Should Bring

Every member of our team is accountable for delivering exceptional service to the community. You should bring a solid understanding of aquatic operations and community recreation, along with proven experience planning and leading aquatic programs.

You excel at building strong relationships—with teammates, participants, and the public—and at fostering enthusiasm and engagement across all age groups. You communicate clearly and professionally, both in writing and in person, and you use sound judgment, initiative, and flexibility in your work.

We’re looking for someone who is dependable, diplomatic, and passionate about serving others. Above all, your personal mission and vision should align with the Department’s commitment to inclusion, excellence, and community impact.

Key Performance Indicators

• Recruit, hire, train, and retain qualified aquatic water safety staff to achieve 100% staffing levels for seasonal instructors by mid-May annually.
• Schedule mandatory in-service training sessions and emergency drills for all aquatic staff to ensure constant readiness and compliance with the American Red Cross and departmental safety standards.
• Design, plan, and execute a comprehensive suite of aquatic programs (Learn to Swim, WSI certification, competitive teams, water fitness, etc.) that meet community demand and consistently achieve 75–100% cost recovery.
• To ensure aquatic facilities and programs operate safely and efficiently in compliance with health and safety and American Red Cross standards.
• Maintain a 95% customer satisfaction rate through timely, professional, and solution-oriented service regarding registration, facility access, and program inquiries.
• Manage staff payroll, scheduling, and certification documentation processes with 100% accuracy and within established deadlines.
• Conduct annual evaluations and market analyses of all programs, making data-driven adjustments to enhance quality and ensure a 95% participant satisfaction rate.
• Create and manage the marketing and promotional strategies for all aquatic programs (print, digital, social media) in collaboration with the marketing team to maximize enrollment and drive revenue growth.

Key Work Projects for 2026:

• Implement seasonal staffing, onboarding, and training cycles for instructional staff.
• Plan and execute all spring and summer aquatic programs and schedules.
• Coordinate Wahoos practices, meets, and facility reservations.
• Conduct quarterly staff audits, evaluations, and in-service trainings to maintain Red Cross certification standards.
• Lead two community engagement initiatives annually to promote aquatics participation and awareness.