Member Services Office Supervisor

Member Services Office Supervisor Duties:

Our Member Services Office Supervisor oversee the Member Services Unit which serves as out communication and information hub of our Recreation Centers providing extensive and direct legendary customer service. Our Recreation Centers are open seven days a week from early morning to late night, including most holidays. Specific duties and responsibilities include but are not limited to:

Office Management and Supervision

• Supervise all aspects of the front desk in a public recreation center
• Supervise multiple full and part time team members
• Collaborate with team members and work units to provide a positive and healthy work environment
• Serve as a member of the site leadership team
• Actively participate and model behavior that creates a positive, inclusive and welcoming atmosphere
• Oversee hiring, training, mentoring, scheduling, task assignments, performance reviews and discipline of team members
• Provide guidance and support to team members on escalated customer inquiries or transactions
• Develop staff work schedules and ensure appropriate coverage
• Demonstrate effective leadership to meet established team goals and expectations
• Audit full and part time payroll
• Generate and analyze financial and statistical reports
• Utilize Power BI and other reporting methods to make data driven decisions, identify trends, and take appropriate action
• Utilize conflict resolution skills
• Serve as Facility Supervisor in the absences of the Center Supervisor or Recreation Specialist II

Financial Accountability

• Prepare, audit and submit daily revenue collections, deposits, cash balance reports and closeouts
• Adhere to all city and departmental policies and guidelines for procurement, requisitions, purchase orders, quotes, invoices, etc.
• Utilize Oracle database and provide procurement guidance and assistance to other team members

Customer Service and Sales

• Actively and positively engage with customers, and provide facility tours and promote our programs and services
• Assist customers with account inquires and resolve concerns in a positive manner
• Provide legendary customer service in person, via telephone, and in writing
• Process registration and financial transactions for a variety of classes, camps programs and membership utilizing database and point of sales systems.

Administrative Office Operations

• Enter and maintain program information in ActiveNet database
• Maintain confidentiality of patron accounts, financial and database records, and FOIA requests
• Process room rentals and complete work orders
• Manage records retention
• Prepare written correspondence and record meeting minutes
• Utilize Microsoft Office products such as Word, Excel and Outlook
• Work with databases such as ActiveNet, InSITE, PowerBI, Corvel and Risk Master
• Assist in resolving center computer, printer, copier and phone issues
• Operate Point of Sale cash register (computer, ID camera and credit card system
• Utilize a City credit card and reconcile monthly purchases
• Assist with administrative support projects and tasks as needed

Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on the current workloads and department needs.

Must be available to work a consistent varied schedule including early mornings, nights, weekends and holidays to facilitate facility operations. Typical weekday shifts include 4:45 a.m. to 1:15 p.m., 8:30 a.m. to 5:00 p.m., mid-shift of 10;00 a.m. to 6:30 p.m., closing shift of 1:00 p.m. to 9:30 p.m. and weekend shifts of Saturday 8:00 a.m. to 5:00 p.m. and Sunday 9:00 a.m. to 5:00 p.m..

MINIMUMS: High school or GED plus five (5) years, including one (1) in a supervisory capacity, in fields providing the required knowledge, skills and abilities and associated with such positions as administrative secretary or office manager; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Must be available to work evenings, nights, weekends, holidays, and overtime when required to meet operational needs.

Starting salary is Non-negotiable at $46,904.00.

This position is being advertised as a pool, and applications could be used to fill current vacancies and any other similar Office Supervisor position that become available within six months from the closing date of this posting.

Must be available to work varied hours (early mornings, nights, weekends and holidays) to facilitate facility operations. Typical weekday shifts include 5:30 a.m. to 2:00 p.m., 8:30 a.m. to 5:00 p.m., mid-shift of 10:00 a.m. to 6:30 p.m., closing shift of 1:00 p.m. to 9:30 p.m., and weekend shifts of Saturday 8:00 a.m. to 5:00 p.m. and Sunday 9:00 a.m. to 5:00 p.m.

Work location may change based on operational needs.

This is an Alpha I position, which requires reporting to work during periods of emergency or inclement weather, regardless of the City’s operational status.

First Responder certification required within 4 months of hire.

Requires a current and valid Driver’s license in accordance with Virginia or North Carolina DMV driver’s license eligibility requirements.

As a condition of employment, all employees must attend P&R Connection (Department Orientation). If selected for the position, you will be provided an approximate training date at the time of hire. Training is held from 8:30am-5:00pm, every other Friday, at the Parks & Recreation Administration Building. When an exemption is permittable, a hybrid version of the training is available, but will require training attendance on a weekend.

Open for applications on 10/01/2025