Operations Manager I/II/III

Performs experienced work in the planning, development, supervision, management and evaluation of recreation facilities, programs, or parks for all groups, ages and interest levels and special populations within the County.

There are three levels of Operations Manager distinguished by the level of work performed and the qualifications of the employee:

Operations Manager I: $62,200 - $97,371 / year DOQ
Operations Manager II: $66,613 - $104,429 / year DOQ
Operations Manager III: $71,355 - $112,017 / year DOQ

Responsibilities

• Provides effective supervision of assigned staff and volunteers including selection, performance management, employee relations, training, prioritizing and assigning work and related activities.
• Manages the operations and service delivery of County-wide facilities, parks and comprehensive programming.
• Assists in the development, coordinates, and oversees capital/special projects, cooperative agreements, maintenance, facility schedules, facility reservations, programs/events and fiscal transactions.
• Assists in development of procedures, guidelines, rules and regulations for the operation of the recreation facility, program or park.
• Prepares, develops and monitors the annual budget, performance measures, statistics, program and service evaluations, marketing efforts and other daily administrative functions.
• Serves as a liaison to County staff, community partners and training resource for matters pertaining to global parks and recreation best practices; serves on committees, community agency boards and councils; serves in of the absence of area Administrator, if needed.
• (Operations Manager II/III) Supervises multiple staff, equating to high level of Full-time Equivalents (FTEs).
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to a Bachelor’s degree in recreation or related field, preferably from a National Recreation and Parks Association (NRPA) accredited college or university; some experience in recreation program planning, implementation, evaluation and supervision; experience in parks and/or facility management.
• Must possess, or obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
• Must possess or obtain within 60 days of hire a Cardiopulmonary Resuscitation Certificate and a First Aid Certificate from the American Red Cross; Certified Park and Recreation Professional certification from the National Recreation and Park Association preferred.
• Knowledge of varying types of demographics and associated needs; planning a wide range of recreation activities; growth and development and safety and health practices of varying age groups; safety and liability of facility, program or park; leadership techniques, principles and procedures to assign work, schedule, supervise, train and evaluate the work of assigned staff.
• Skill in use of computer software, especially Microsoft Office Suite.
• Ability to work effectively in a team setting and with children, families, to include seniors, citizens with disabilities and low-income families; staff, and community partners and contacts; solve complex problems; work efficiently and effectively under pressure; communicate effectively both in writing and orally.

Position is housed at the two recreation centers and is responsible for overseeing the operational hours 7 days a week, from Mon-Thur. 6 a.m.-9 p.m., Fri 6 a.m. - 8 p.m., Sat. 8 a.m.- 6p.m. and Sun. 1 - 6 p.m.