Front Desk Supervisor

Loudoun County's Department of Parks, Recreation, and Community Services is inviting qualified candidates to apply for the full-time Front Desk Supervisor position. This role is responsible for managing front desk operations and directing the customer service team to deliver outstanding guest experiences by fostering a hospitable atmosphere and encouraging positive interactions. The preferred candidate possesses a solid background and demonstrates expertise in customer service and guest relations. Exceptional leadership, communication, and organizational abilities are essential, coupled with a strong dedication to fostering exceptional service delivery and remarkable recreational experiences.

We are currently hiring for the following location(s):
• Claude Moore Recreation & Community Center, Sterling, VA

Responsibilities will include but are not limited to:
• Manages front desk operations, handles the processing of financial and transaction reports, oversees the usage of the center, aids in conducting safety and maintenance evaluations, and supervises volunteer and temporary staff.
• Delivers polite and prompt customer service to County personnel, suppliers, guests, and the public.
• Oversees and administers operations in the specified database systems; modifies data as needed; maintains documentation regarding inquiries and service issues; and may create database queries for report generation.
• Gathers and manages program fees following established procedures and regulations.
• Utilizes automated systems alongside different software tools to provide effective customer service and interact with programs.
• Additional critical job responsibilities may be undertaken that are specific to the role and departmental assignment.

*The work schedule is subject to change based on operational hours and will encompass weekdays, weekday evenings, and weekends to meet business requirements and accommodate peak facility usage.

High School diploma or equivalent and three (3) years of related work experience; or equivalent combination of education and experience.

Preferred Qualifications:
• Bachelor's degree in Recreation or Leisure Studies or related field.
• One (1) year of experience in customer service and/or front desk operations, including staff supervision.
• One (1) year of experience working in a recreation center or community center.
• Bilingual is preferred.

Salary $47,619.36 - $80,952.91 Recruitment #25-01163

Visit our on-line employment center at  https://www.loudoun.gov/jobs for more information and to apply EOE.

Must undergo criminal background, credit, DMV, and Child Protective Services (CPS) background checks. Driver’s license must be valid, and driving record must be good. Driver records may be assessed on an annual basis to ensure ongoing qualification.