Recreation Manager II

In pursuit of our RPCA's vision, this Recreation Manager II assists with overall planning, budgetary, supervisory, and programmatic responsibilities of one full-service aquatics and recreation center and three seasonal aquatics facilities. This position is key to implementing the RPCA Resource Allocation and Cost Recovery Policy. This full-service center hosts many "market rate" programs and are expected to achieve cost recovery goals ranging from 125% or more. Considerable independent judgment and initiative is required in developing and maintaining the overall recreational activities including both community and revenue-producing programs. Additional duties will include being part of the facility management team and serving as a manager on duty.  

An employee in this position is responsible for ensuring the existence of safe working conditions for seasonal and contractual employees. The Recreation Manager II should also be available to work various hours which include days, evenings, weekends, and some holidays. Enthusiasm, flexibility, and excellent communication skills are needed to be successful in this position. Considerable diplomacy must be exercised in dealing with subordinates and the public. The Recreation Manager II supervises employees, volunteers, and summer youth workers; general supervision of the positions is received from the Regional Program Director and/or Division Chief of Recreation Services.

This position contributes to RPCA’s strategic plan through the following:

1. Grow our operations through preparation and management of the full-service recreation center and aquatics facilities’ annual budget and provides justification for additional resources that support the City's Strategic Plan Goals and RPCA's established Cost Recovery Policy. 
2. Grow our services through leadership, innovation, and growth of fee-based classes, camps, activities, and leagues, ensuring that program objectives are met, and exceptional customer experiences are provided.
3. Grow our services through development and implementation of the annual strategic program plans, with a focus on reducing citywide unmet recreational needs and producing cost-recovery toward a program-specific annual cost recovery goal. Develops measures for each program/activity to evaluate success and adjusts as necessary.
4. Grow our services through outreach at public meetings and maintains working relationships with members of the community, including with interest groups/stakeholders. Coordinates with the Department's Marketing Manager to promote the success of all Center programs/activities; ensures that the implementation of programs/activities are in line with the Department's Strategic Plan. 
5. Grow our facilities, services, and operations through planning, directing, and coordinating of activities and staff for full-service recreation center’s programs; establishes related work schedules, work priorities, operating procedures, and safety standards. 

Recreation Manager II is part of the Recreation Services Division Management Team and is involved in recreation management. This includes serving as Manager-On-Duty at the regional facilities, attending division and department meetings, and serving on division, department, and/or city committees and work groups. Some operational work is completed collaboratively with other divisions, such as the Department of General Services, RPCA Human Resources, and the Park Division. This position provides opportunities to attend professional trainings and be involved in professional organizations. 

Under the supervision of the Regional Program Director, the Recreation Manager II will oversee the preparation of program section staff descriptions and the related hiring process; approves selection of staff. Primary responsibilities entail monthly monitoring and reporting of revenues and expenditures for the Full-Service Recreation Center against approved budget. The incumbent will provide professional administrative, supervisory, and programmatic duties.  The Recreation Manager II is responsible for onboarding staff, representing the center and department at community meetings, overseeing the budget, leading during emergencies, and developing staff.  Help represent the facility by interacting regularly with patrons to create connections within the community. 

The Recreation Manager II’s key work projects for FY2025-FY2026 include:

1. Increase aquatics programming at Chinquapin Park Recreation Center and Aquatics Facility, Old Town Pool, Warwick Pool, and Memorial Pool.
2. Increase class offerings to reduce service gaps and diversify program offerings.        
3. Increase fee-based class offerings at Chinquapin while working with the Classes and Camps section to obtain a cost recovery goal of 125% to 175%.
4. Administrative duties

The Recreation Manager II’s key performance objectives:

1. Review facility trend usage report and determine programming gaps to fill.
2. Add a minimum of 10 programs annually.
3. Achieve cost recovery targets of at least 125% at Chinquapin Recreation Center by expanding revenue base programs and rentals while achieving overall participant satisfaction of 95%.

Major areas of responsibility include:  

1. Program Planning, Implementation, and Oversight: (40% of position/14 hours per week)

Develops and reviews program plans, research, and scheduling. Participates in creating policies and standard operating procedures for seasonal staff and contractors. Responsible for camp and class scheduling and coordination. Complete brochure entry & exports accurately and timely.  Responds to the public's inquiries, via phone, and in writing; resolves customer concerns, complaints, and problems. Plans, coordinates, and conducts community outreach and special events, and coordinates volunteers. Provides diverse program services, activities, and events to the greater community. This position has daily interaction with the public, community partners, youth, and parents. Prepare and submits an annual training plan. 

1. Budget Management: (25% of position/10 hours per week)

Develop annual operating budget, revenue projections, and efficiencies to meet cost recovery goals. Administers and monitors established budgets for programs, equipment, and services. Recommends annual operating budget based on objectives and needs. Maintains complete and precise records of expenses. Procurement of goods, services, and resources for facility/program operation.   Administrative duties to include management of petty cash, p-card reconciliation, tracking and reporting of expenses, and analysis of facility spending needs. Create, submit, and monitor purchase orders according to purchasing guidelines.  Approve and submit timely refund requests and follow up as needed.  

1. Employee Supervision and Development: (25% of position/10 hours per week)

Directly supervise and develop a full-time Recreation Coordinator, seasonal Instructors and Contractors.  Recruits, interviews, on boards, and supervises volunteers, instructors, and contractors. Hire qualified full-time or part-time staff through NeoGov to include screening, interviewing, testing candidates, and processing of appropriate hiring forms. Creates training materials needed for onboarding and retaining staff. Conduct annual performance evaluations in Talent Peak, address and document disciplinary issues and facilitate regular staff meetings. Schedule staff for required trainings, rentals, and shifts. Confirm and process staff timesheets for payroll and Kronos approval. Submit RPCA Staff Setup Requests and hiring materials. 

1. Other (10% of position/6 hours per week) 

Other duties to include being accessible for after-hours needs such as staff support, response to facility alarms, emergencies, and inclement weather responsibilities. Responsible for the management of patrons and staff during emergencies. Participates in committees and workgroups. Review opportunities for rental and pass development based on trends and feedback. Track facility usage data for programming opportunities.   Contribute information for the Emergency Action Plans and CIP/CFMP projects. Submit various reports such as the Parks and Recreation Commission Report and incident report forms. Story board maintenance.