Shift Supervisor

The shift supervisor helps to oversee the day-to-day visitor service operations of the park including operation of the visitor center, contact station and parking areas, including supervising the rangers who work in these areas.  Daily duties include cash management supervision, batch reconciliation, helping to monitor parking and performing park opening and closing procedures when scheduled.  Also includes assisting in the office providing support services to staff, helping with gift shop merchandising and other tasks as assigned.     

Responsibilities:

• Oversee day-to-day visitor service operations of the park, including the visitor center, contact station, and parking areas.
• Supervise rangers in designated areas, ensuring smooth operations.
• Manage cash, conduct batch reconciliation, and monitor parking activities.
• Perform park opening and closing procedures as scheduled.
• Assist in the office, providing support services, and aiding in gift shop merchandising.
• Operate computer, cash register, laminator, handheld radio, and multi-line phone system.
• Communicate accurate reservation procedures, park fees, and amenities information.
• Provide clear details on park interpretive programs and local attractions to visitors.
• Perform clerical duties like answering phones, copying, and typing correspondence.
• Occasionally undertake cleaning tasks, including bathrooms and common areas.
• Communicate effectively both verbally and in writing.
• Reconcile tills and report discrepancies in detail.
• Conduct opening and closing routines of the park.
• Perform general housekeeping of park facilities and maintain a clean workspace.
• Assist with special events, interpretive programs, and other assigned duties.
• Work on weekends and evenings.

Minimum Qualifications:

• Proficient in computer and point of sales systems.
• General knowledge of park operations and ability to interact well with the public and co-workers.
• Ability to handle daily cash register transactions, reconcile batches, and complete cash management paperwork.
• Previous experience in customer service or public relations.
• Excellent communication skills and ability to work in a team environment.
• Knowledge and skills in computer-based business applications (e.g., Microsoft Office).
• Possess a valid Virginia Driver’s License with a clean driving record.

Additional Considerations:

• Previous experience in a park system or related field.
• Proficient in giving and receiving directions.
• Comfortable working outdoors in all weather conditions and standing for long periods.

Special Requirements:

A valid State Driver's License is required to operate a state vehicle or if operating a personal vehicle while conducting business on behalf of the agency.

DCR is committed to the principles of equal employment opportunity and the highest ideals of diversity, equity, and inclusion. We believe that our greatest strength lies in the individual differences, experiences, and skillsets that our employees bring to the table. Because of this, we strongly encourage applications from all walks of life, and we welcome all contributions in terms of age, beliefs, color, culture, disability, education, ethnicity, gender identity/expression, language, national origin, race, religion, sex, sexual orientation, and veteran’s status.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DCR participates in E-Verify.

Minorities, individuals with disabilities, veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Employment in all positions within the Virginia State Parks is contingent upon satisfactory completion of a background check including a criminal history record check.

DCR employees are encouraged to visit Virginia State Parks! Check out our employee discounts.

• Free parking or admission to all Virginia State Parks.
• DCR classified, retired, and wage staff (after six months of service), are entitled to overnight facility discounts such as:
  • Free camping outside of the Memorial Day weekend to Labor Day period in sites designed for up to six people.
  • Free camping Sunday night through Thursday night (excluding the night prior to a holiday) from Memorial Day weekend through Labor Day.
  • Fifty percent discount on cabins (up to 3 bedrooms) outside of Memorial Day weekend to Labor Day, for a maximum of 14 nights.  All reservations require a two-night minimum.  Bunkhouses, camping cabins and yurts are included; one night yurt stays only receive a 25% discount.